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Stripe
Payments are done through the payment processing platform Stripe. When signing up for a membership, you can enter your creditcard details from with the monthly membership fee can be collected. All payments will be collected in advance. So when your membership starts, you will pay the full monthly fee for the coming month. To give an example: if you start on 7 February, your monthly fee runs from the 7th to the 7th of the next month.
Changing your bank account number
You can easily adjust your bank account number in your Member portal
Putting payments on hold during maternity period
Payments will be (temporarily) paused if your membership is put on hold during your maternity period. The payment resumes as soon as your membership is activated again. Any part of the month you already paid for will be settled.
After your maternity pause, your Back in Shape membership (unless you have indicated otherwise) will be automatically activated 6 weeks after your delivery date. If you haven't changed your due date to the delivery date in our account, we will base the reactivation on the due date.
Delivery before the due date
Did you have your baby before the date and have you already paid for (a part of) a month? Don’t worry. Our system automatically settles that amount as soon as your Back in Shape membership is activated.
Temporary membership pause (ie. illness, injury)
In case you are sick, have an injury or any pregnancy-related complaints we can freeze your membership for you. When your membership is frozen you cannot attend our workouts and no payment will take place. Your membership can be frozen for a maximum of 3 months. After, your membership will be activated again. You can request the freezing of your membership in your personal Member account, together with a corresponding doctors confirmation. This is to be submitted before the absence to info@mominbalance.ch.
