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FAQ | Mom In Balance
Mom In Balance

WIR SIND QUALICERT ZERTIFIZIERT UND KRANKENKASSEN ANERKANNT

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FAQ


  • In your Member account you can view all your details and make changes in your membership and workouts, view videos and get inspired.

    To get to know all features of the Member Portal, please see a tour through the portal here.

  • You log in via the button on the homepage of Mom in Balance.

    Are you logging in for the first time? Then click 'Register'. Fill in your email address and choose a new password. 

    Are you not a member yet? Then first sign up for a membership with us. Otherwise it won't be possible to log on to the Member portal. 

  • Here you see your planned workouts. When you click on a workout you will see the following information:

    • Which workouts you've planned and the meeting point

    • The start and end time of the planned workout

    • The trainer who is going to give the workout

    • The members who've booked this workout

    • The button to cancel the workout

    • With the button 'invite a friend' you can invite your Mom in Balance buddy to also book this workout. With this link you can invite your friend, sister or neighbour to easily book this workout.

  • At 'My profile' you can change your personal details. 

    • Change your profile photo

    • Download your invoices in pdf

    • You can see the discount codes you can use as a member. 

    • Under 'personal information' you can change your address. What is important to know, is that by changing your address the base location of your membership doesn't automatically change. Is your new address in the area of a different Mom in Balance location? The email us at info@mominbalance.nl. They can switch your membership location settings for you, so you can book a new fixed workout. 

    • Under 'privacy' you can choose not to show your name and/or profile picture to other members. Only the trainer can then see your name and profile picture.

    • Do you have an Mpower membership? The you can see you previously saved Fittest score(s) here. You can also save your new scores. 

    • If you have a Back in Shape membership, you can book a one-time Mpower trial workout, to be sure if you're ready for Mpower. 

  • Under video's you can find different expert videos, challenge videos and it is easy to find many online workout videos do via your mobile phone, tablet or laptop. To find the video you want you can filter on subject or use the search bar. 


  • Under blogs you can find differend expert articles, lifestyle tips and recipes. Filter the blogs on subject or use the search function to find the desired blog.

  • You can change the basic setting of your account under this tab in the Member portal.

  • As a member you can receive group messages from your trainer. If you respond to the group message, this response will be sent to your trainer individually, and not to the whole group. Is there a new message waiting for you in the member portal? You will receive a notification in your email.